Shipping Policy
Hong Kong Zonehe Technology Co., Limited ships footwear to customers worldwide. Orders are processed and dispatched from our fulfillment center. Standard processing times apply. Delivery timelines vary by destination and carrier. We do not guarantee specific delivery dates. Tracking information is provided for every shipment. Shipping costs are calculated at checkout. Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. Hong Kong Zonehe Technology Co., Limited is not liable for delays caused by carriers, customs, or events beyond our control. We ship to the address provided at checkout. Address changes are not permitted after order processing begins.
Returns Policy
Hong Kong Zonehe Technology Co., Limited offers a strict 14-day no-reason refund policy. You must request a return within exactly 14 days of receiving your order. The 14-day period begins on the date the carrier records delivery. To be eligible, items must be unused and in original packaging. All tags must be attached. Items must show no signs of wear, dirt, or damage. The buyer completely bears the return shipping costs. We do not provide prepaid return labels for no-reason returns. We do not charge restocking fees. Returns that do not meet these conditions will be rejected. Rejected returns will be sent back to the customer at the customer’s expense.
Refund Processing
After we receive your return, we inspect the items. If approved, we issue a refund to your original payment method. Refund arrival time is at least 14 days from the date we receive the return. This period allows for inspection and processing. PayPal refunds take at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. We comply with all applicable local laws. Refunds are for the item price only. Original shipping costs are non-refundable. The buyer bears all return shipping costs. We do not refund return shipping costs. Refunds are issued in the same currency as the original purchase.
Return Process
Step 1: Contact Hong Kong Zonehe Technology Co., Limited via email at [email protected] or by phone at +852 5954 5468 within 14 days of receipt. Request a return authorization. Provide your order number and the items you wish to return. No reason is required.
Step 2: Pack the items securely in their original packaging. Include all tags, boxes, and accessories. Write your order number on a piece of paper and place it inside the package.
Step 3: Ship the package to the following recipient and address. The recipient must be Hong Kong Zonehe Technology Co., Limited, the contact phone is +852 5954 5468, and the specific return address is ROOM 605, 6/F, FA YUEN COMMERCIAL BUILDING, 75-77 FA YUEN STREET, MONGKOK, KLN, HONG KONG. The buyer completely bears the return shipping costs. We recommend using a trackable shipping method.
Step 4: Send the tracking number to [email protected]. This helps us monitor the return.
Step 5: We inspect the returned items upon receipt. This inspection takes place within the refund processing timeframe.
Step 6: If the return is approved, we process the refund. Refund arrival time is at least 14 days. PayPal refunds take at least 14 days, and up to 30 days in some regions where local laws require it.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This deadline perfectly matches our Terms of Service. To submit a claim, contact Hong Kong Zonehe Technology Co., Limited at [email protected] or +852 5954 5468. Provide your order number, a description of the damage or defect, and clear photographs. Do not return damaged or defective items without prior authorization. Do not discard damaged items or packaging until your claim is resolved. We will review your claim. If approved, we will provide instructions. The buyer completely bears the return shipping costs for all returns. We may offer a replacement or refund at our discretion. Claims submitted after exactly 7 days of receipt will be denied.
Non-Returnable Items
Items must be unused and in original packaging to be eligible for return. Items that are used, worn, washed, altered, or damaged by the customer are not returnable. Items missing original packaging, tags, or accessories are not returnable. We do not accept returns for items that have been resized, repaired, or modified. We do not list specific product categories as non-returnable. All footwear is subject to the same conditions. If you have questions about eligibility, contact Hong Kong Zonehe Technology Co., Limited before returning.
Additional Terms
Hong Kong Zonehe Technology Co., Limited reserves the right to update this Shipping & Returns document at any time. Changes are effective immediately upon posting to toolingbootsccb.com. Your continued use of toolingbootsccb.com constitutes acceptance of the updated terms. For questions, contact Hong Kong Zonehe Technology Co., Limited at [email protected], +852 5954 5468, or ROOM 605, 6/F, FA YUEN COMMERCIAL BUILDING, 75-77 FA YUEN STREET, MONGKOK, KLN, HONG KONG. This document does not create any warranty or guarantee beyond what is stated. All returns are subject to inspection and approval. The buyer bears all return shipping costs without exception. No refunds will be issued for items that fail inspection. We do not compensate for shipping delays, customs holds, or carrier errors. We are not responsible for returns lost or damaged in transit.